Museum Shop Customer Service
Orders may be placed online or by phone at 202.272.7706.
Alternatively, visit our award-winning Museum Shop at:
We are open Monday through Saturday 10:00 am-5:00 pm, and Sunday 11:00 am-5:00 pm. We are closed on Thanksgiving, and Christmas.
You can save 10% or more as a member of the National Building Museum. Join today!
All orders will be shipped via UPS Ground as quickly as possible; most orders will ship within 2-3 business days.
We cannot ship to P.O. Boxes.
Oversized items may incur an additional shipping charge, as indicated in product details.
Refer to the chart below for shipping charges.
We accept Visa, Master Card, and American Express.
Taxes apply to shipments within the District of Columbia.
In order to receive your membership discount, you must be logged in before checking out. To log in, enter your username and password in the proper fields at the top right corner of the screen. Your discount will be applied immediately. If you do not have a user name and password or are having difficulty, please contact our Membership Department at 202.272.2448 ext. 3200 or via e-mail at firstname.lastname@example.org.
Cancellations must be made before order has shipped by calling 202.272.7706 or email email@example.com and referring to the order number in your email confirmation. If your order has already shipped and you wish to make changes, additional shipping, handling, and restocking costs may apply.
All purchases of sale items are final.
Please enclose a copy of your receipt.
We do not accept responsibility for any returned item until it is received.
For additional information about return shipping, please call 202.272.7706.
Refunds for returned items will be credited to the original form of payment.
Shipping charges are non-refundable.
If an item was received damaged, please notify us within 5 days of receipt of order via email or at 202.272.7706.
All shipping and packaging materials must be retained in order to facilitate a credit or refund.
We offer a wide variety of items you can use as gifts for your business or organization. Volume discounts and shipping are available. For more information, please email firstname.lastname@example.org or call 202.272.7706.
If you have questions, comments, or suggestions, please email email@example.com or call 202.272.7706.