Technical Questions

Before sending us your question or comment please check out our FAQ's below. Also, please realize that depending upon your problem we may refer you back to your vendor.

  In order for us to help you troubleshoot your problem, we need you to tell us exactly what the problem is step by step. Please carefully select from the options below.

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FAQ's

  • Why am I unable to watch/listen your programs online?
  • How do I download your radio/TV show?
  • Are there plans for converting some of the archives to Windows Media format?
  • How can I download the archives shows to itunes which are in the MP3 format?
  • How can I download to my MP3 player?
  • Can I dowload the podcasts without itunes?
  • What if my country does not have a State or Provence?


  • Why am I unable to watch/listen to your programs online?

    There are many variables including different operating systems (MAC, Windows, Linux), as well as multiple versions of players that exist. We would suggest that you first make sure you have upgraded to the latest version of your browser (IE, Firefox...), and the latest version of  your player (Windows Media, RealPlayer...).  If that does not solve the problem, you may want to try watching the program in a different player.

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    How do I download your radio or TV program?

    TV:
    For either the Real Player or Windows Media version of the broadcast, right click on the "Download" link (just beneath the "Watch Now" link) and select either "Save Link as" or "Save Target As." Then choose the location where you want to save the file and click "Save." Downloading a broadcast may take several minutes depending on the speed of your connection.

    Radio:
    Right click on the day of the week (just beneath the "Listen Now" box) and select either "Save Link as" or "Save Target As." Then choose the location where you want to save the file and click "Save." Downloading a broadcast may take several minutes depending on the speed of your connection.

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    Are there plans for converting some of the archives to Windows Media format?

    Because of our limited staff size, we currently are not working to convert older archives to other formats.  This may change as we go forward.

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    How can I download the archives shows to itunes which are in the MP3 format?

    Download the MP3 files to the desktop, then in iTunes choose "File > Import" and import the MP3 files.

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    How can I download to my MP3 player?

    From any of the radio broadcast pages on the right-hand side underneath the "Listen Now" links are the five broadcasts from the week. You can download the MP3 files by right-clicking on the appropriate link (day of the week) and save to your computer. Then you would just transfer the MP3 files from your computer to your MP3 player.

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    Can I dowload the podcasts without itunes?

    You may subscribe to our radio podcast using other software besides iTunes by clicking here.

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    What if my country does not have a State or Provence?

    Click on the State field and select None from the bottom of the list.

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