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New and Updated Resources
NEW! Virtual Office Hour
 NORC is hosting a virtual office hour the last Wednesday of each month at 2:00 pm ET. We will focus on volunteer management for the first few months. These Zoom calls do not include a structured presentation and are open to State Ombudsmen and their program representatives. It is an opportunity for Ombudsman program representatives to ask questions, share information, and have open conversations. These calls will not be recorded. We invite all State Ombudsmen and program representatives to attend and ask us your burning questions about volunteer management. The next call will be October 26 at 2:00 pm ET, use this Zoom link to join.
NEW! Technical Assistance (TA) Talk Materials on the National Ombudsman Reporting System (NORS)
To increase direct access to technical assistance (TA) and peer support, NORC hosts quarterly live technical assistance dialogues. The September 21 TA Talk discussed National Ombudsman Reporting System (NORS), view the recording and materials here. The next TA Talk will be in December 2022. Have questions, an idea for a future topic, or examples of training, consumer education, or successful advocacy? Email NORC at ombudcenter@theconsumervoice.org.
NOTE: We apologize for the limited capacity during the NORS Technical Assistance (TA) Talk on September 21st. For those unable to join the TA Talk, we are hosting a live NORS Q&A on Thursday, October 13, 2022 from 3:00 - 4:00 pm ET. Join NORC and Beverley Laubert, National Ombudsman Program Coordinator, ACL, for a live hour-long discussion to answer your NORS-related questions. To see if some of your questions were addressed, watch the TA Talk recording before tuning in for this Q&A. Register now!
NEW! Webinar Recording and Materials on Long-Term Care Ombudsman Program and Adult Protective Services Collaboration
This webinar discussed how Long-Term Care Ombudsman programs (LTCOP) and Adult Protective Services (APS) can work together to better serve people living in long-term care facilities. Programs from three states shared how their collaboration enhanced staff and community partners' knowledge about each program, provided training regarding sexual abuse and exploitation of long-term care residents, and assisted individuals involuntarily discharged from facilities.
NEW! Webinar Recording and Materials on Advocating for LGBTQ+ Residents
This webinar served to equip attendees with an understanding of the challenges LGBTQ+ residents face, build familiarity with federal, state, and local policy, and help attendees walk away with resources on LGBTQ+ inclusion, such as the new Long-Term Care Equality index (LEI), a national LGBTQ+ benchmarking tool. Thanks to speakers, Dan Stewart, Associate Director, the Aging Equality Project, Human Rights Campaign Foundation, and Sherill Wayland, Director, Special Initiatives, SAGE.
NEW! End of Grant Year Wrap-Up
As we finished the last grant year in June 2022, we would like to thank you for sharing your experiences, resources, expertise, and ideas with us. We are able to support Ombudsman programs thanks to funding from the Administration for Community Living/Administration on Aging (ACL/AoA) for the National Consumer Voice for Quality Long-Term Care (CV) to operate the National Long-Term Care Ombudsman Resource Center (NORC). Read highlights of resources and activities completed by NORC over the past year.
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