October 15, 2019

In this Issue:

2019 Consumer Voice Leadership Award Winners - NAPSA Announces New Initiatives to Fight Financial Exploitation -  NORS Technical Assistance Open Dialogue Webinars - How to Talk About Elder Abuse Webinar - Webinar on Cultural Competence

2019 Consumer Voice Leadership Award Winners
Consumer Voice is pleased to announce the winners of the 2019 Consumer Voice Leadership Awards. These individuals have demonstrated exceptional commitment to improving the lives of long-term care consumers. Awards will be presented at our 43rd Annual Conference, at the Crystal Gateway Marriott in Arlington, Virginia during the Awards Reception on Monday, November 4th from 7:00 pm to 9:00 pm in the Grand Ballroom. View the award winner's full bios. Congratulations!

JANET TULLOCH MEMORIAL ADVOCACY AWARD: George Barnes, Advocate and Nursing Home Resident in Texas

HOWARD HINDS MEMORIAL AWARD: Anthony Szczygiel, Professor Emeritus, SUNY Buffalo Law School

CERNORIA JOHNSON MEMORIAL ADVOCACY AWARD: Martha Deaver, President, Arkansas Advocates for Nursing Home Residents

JANET WELLS PUBLIC POLICY LEADERSHIP AWARD: Toby Edelman, Senior Policy Attorney, Center for Medicare Advocacy

TOBY S. EDELMAN LEGAL JUSTICE AWARD: Kelly Bagby, Vice President, AARP Foundation Litigation

PUBLIC SERVICE AWARD: Jordan Rau, Senior Correspondent, Kaiser Health News

ELMA HOLDER FOUNDER’S AWARD: Arlene Germain, Co-Founder and President, Massachusetts Advocates for Nursing Home Reform

Learn more about the award winners »

NORS Technical Assistance Open Dialogue Webinars

Join the National Long-Term Care Ombudsman Resource Center (NORC) for a series of NORS technical assistance open dialogue webinars now that the revised NORS data collection has been effective for a few weeks (as of October 1, 2019).

Do you have any questions as you enter your work under the revised NORS data collection? If so, join this webinar series to have an informal question and answer session. During each webinar presenters will provide a brief overview of key points for the relevant NORS topics and then attendees are free to ask questions regarding that topic.

The dates/times and topics for the webinars are:

• Wednesday, October 30, 3:00 – 4:00 ET. Case, Complaint, Complainant, and Information and Assistance (Part I) 
• Wednesday, November 20, 3:00 – 4:00 ET. Complaint Coding (Part II)
   
• Tuesday, December 17, 3:00 – 4:00 ET. Verification, Disposition, Referral, Closing a Case, and Ombudsman Program Activities (Part III and IV)

You only need to register once to attend all webinars. Register »

How to Talk About Elder Abuse Webinar

The Justice Clearinghouse and National Center on Elder Abuse (NCEA) are holding a webinar on Wednesday, November 13th at 1:00pm ET entitled "How to Talk About Elder Abuse."  The webinar will cover NCEA's Reframing Elder Abuse project, review a new evidence-based public communication strategy on elder abuse, and tips on how to apply it in your communication practices. Register »

Webinar on Cultural Competence

Join the Georgetown University National Center on Cultural Competence and the National Center on Advancing Person-Centered Practices Systems (NCAPPS) for a webinar Tuesday, October 29th at 3:00pm ET entitled "Cultural Competence: What It Means for Person-Centered Thinking, Planning & Practice." This webinar will: (1) Describe a framework for cultural competence at the individual and organizations levels; (2) Provide a “real life” example of an organization that values and practices cultural competence; (3) Highlight personal narratives of individuals who will share what culturally competent services mean to them; and (4) Describe how cultural competence and person-centered thinking and practice are integrally linked. Register »