FAQ

About the Walk
Online Transactions
General
About My Walk Center

About the Walk

1. WHAT IS A “WALK TO D’FEET ALS” TEAM?
   A team in the Walk to D’Feet ALS^® is four or more people who gather together and raise money to support The ALS Association. The team can consist of family members, co-workers, friends -- anyone with a desire to help those affected by ALS.
2. HOW DO I SIGN MY TEAM UP?
   
1. Choose a team name. Be as creative as you want “Bill’s Buddies”, “Wine Lovers,” “Marnie’s Party,”  “Acme Corporation.”
2. Project the number of team members you plan to recruit. 
3. Set goals for your team. Each member of a team is encouraged to gather his/her own sponsors, usually via a letter writing campaign.  The average walker raises $100. Strive for this average and use it when setting goals. For example, if you plan to recruit a team of 10 your team goal would be at least $1,000.
4. Submit the Team Registration Form.
3. WHERE/WHEN SHOULD DONATIONS BE TURNED IN?
   There are many options to select:
   
• Checks may be mailed to our chapter office address in advance of the walk.
• Some team captains choose to collect everything from their walkers at one time and turn them in all together, either prior to or at the Walk.
• You may direct a person online. 
• Bring all your donations on Walk day.
• All donations received after the Walk should be mailed to our Chapter office address.
4. IF A PERSON REGISTERS NOW, DO THEY NEED TO FILL OUT THE FORMS IN THE WALK BROCHURES OR ON WALK DAY?
   No.  Only one registration form is needed.  
5. HOW DOES REGISTRATION WORK ON WALK DAY?
   Registration tables will be available for all people who haven’t already registered, as well as for people who have donations to turn in. 
6. WHAT ABOUT THE WALK PRIZES?
   All registered walkers will receive a Walk to D’Feet ALS^® T-shirt.  Raise over $150 and you can choose to receive one additional prize based on your total dollar amount.  Prizes will be based on walker money turned in before or on the day of the Walk.  On Walk day, there will be a separate t-shirt table.  Any walker who has already turned in their registration may come directly to the t-shirt table.  Other prizes will be received within 8 weeks following the walk.

7. Prize List:

   No Prize     I would like my entire donation to further support The ALS Association

   All registered walkers will receive a Walk to D’Feet ALS^® T-shirt

    

   $150       Walk to D’Feet ALS^® long sleeved shirt or Walk to D’Feet ALS^® ball cap

   $500       Walk to D’Feet ALS^® fleece blanket or Walk to D’Feet ALS^® white polo
                 shirt or Walk to D’Feet ALS^® red nylon jacket

   $2500     Walk to D’Feet ALS^® wind shirt or Walk to D’Feet ALS^® fleece jacket or
                    Walk to D’Feet ALS^® convertible blanket tote
   $5000+  Walk to D’Feet ALS^® 3-in-1 red parka

8. IF A WALKER RECEIVES A DONATION ONLINE IN SUPPORT OF THEIR WALK, HOW WILL THEY KNOW? 
   All registered walkers will be notified whenever a person donates in support of their walk.

Online Transactions

1. Is my information secure?
   Convio has made every effort to protect your information.  They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet.  They have also installed an encryption engine on our database server so your data is securely stored.
2. How is my credit card information handled?
   Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

General

1. I forgot my Username and Password.
   Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at 614-273-2572 or toll free 866-273-2572 for help.
2. How do I change my Username and/or Password?
   First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
3. How do I unsubscribe from e-mail?
   Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.

About My Walk Center

1. What is a Personal Page?
   A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your walk center. You will be able to customize images, text and the style/color layout of the page.
2. By default I have a personal page, do I have to change it?
   Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
3. How do I change my personal fundraising goal?
   First, you will need to login to your walk center. On the bottom right side of the walk center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
4. How do I change my team name, team division or team goal?
   Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her walk center and click the "My Team Progress" button on the top right. On the Team Progress Page, team captains will have the ability to update the team name, division and goal.
5. How can I see who has donated to me?
   Login to the site using your Username and Password. Go to your Walk Center and click the "my progress" tab; this will allow you to view your donor list and any amounts having been donated.
6. How can I see who is on my team?
   Login to the site using your Username and Password. Go to your Walk Center and click the "team progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
7. What is a team message?
   Simply go to your Walk Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
8. What is the difference between making my personal page private or public?
   By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.