FREQUENTLY ASKED QUESTIONS

HOW DO I REGISTER?

You are required to register online; If you need assistance registering online, contact us at unitedwayevents@uwgt.org.

IS THERE A REGISTRATION FEE AND MINIMUM FUNDRAISING AMOUNT FOR THE CLIMB?

There is a $25 registration fee for adults (18 years and older) and a $10 registration fee for youth (13 - 17 years old). All climbers must also raise a fundraising minimum of $100 for adults and $60 for youth.

AS A RETURNING CLIMBER, CAN I USE LAST YEAR’S USERNAME AND PASSWORD?

Yes

WHAT HAPPENS IF I FORGET MY PASSWORD?

If you have forgotten your password, click the “Email me my login information” link on the log-in screen. An email to reset your password will be sent to you.

HOW DO I JOIN A TEAM?

• If you have registered as an individual, but wish to join a team, contact us at unitedwayevents@uwgt.org and we will assist you.
 

• If you have not registered and you wish to join a team, your Team Captain will send you an email to invite you to join the team. This email will include a link to the team page, where you can register and create a profile. Make sure to select the same climb date and climb time as your Team Captain.
 

• If you were not invited by email to join a team, you can join one in the following way:
  
  • From the home page, click on the “Join a Team” option
  • Find the name of your desired team by typing in the team name in the Team Name field or select the company name in the drop-down menu, click on “Search for a team”, select the team and click “Join”
  • Create your profile
  • Make sure to select the same climb date and climb time as your Team Captain

HOW DO I CANCEL MY REGISTRATION?

If you would like to cancel your registration or have registered in error, please contact us at unitedwayevents@uwgt.org. We are not able to refund the registration fee or any donations that have been received by United Way Greater Toronto prior to the time of your cancellation. Kindly let your sponsors know that you have cancelled.

HOW DO I REMOVE MYSELF FROM A TEAM OR CHANGE TEAMS?

Please contact us at unitedwayevents@uwgt.org.

CAN I REGISTER IN PERSON ON THE DAY OF THE CLIMB?

• In-person registration is permitted for both Saturday and Sunday climbs, unless the event is sold out.
 

• For youth, registration on the day is permitted unless the event is sold out. You must have your waiver signed by a parent/legal guardian (aged 18 or older) at registration.

WHAT WILL YOUTH NEED TO BE ELIGIBLE TO CLIMB?

To be eligible, youth must be:

• 13 - 17 years old
• A minimum of 42 inches/107 centimetres tall
• Raised fundraising minimum of $60
• Submitted a waiver signed by a legal guardian (aged 18 or older)

OTHER THAN PARTICIPATING AS A CLIMBER, CAN I STILL BE INVOVLED WITH THE EVENT?

If you are unable or choose not to participate as a climber, you can still be a part of United Way ClimbUP:

• Donate to a Climber: Support a Climber by donating to their personal or team page
 

• Donate to the event
 

• Volunteer at the event
  
• Sunrise Special: Support a Climber at the top of the CN Tower: A "Sunrise Special" for Friends and Family of climbers is available on both Saturday, November 9, 2024 and Sunday, November 10, 2024 from 6 a.m. to 9:30 a.m. CN Tower is offering a 50% discount off the General Admission ticket. Tickets must be purchased at the CN Tower Box Office, at the base of the CN Tower by 9:30 a.m. at the latest.

HOW WILL I RECEIVE MY WRISTBAND?

Advance Check In: To improve your event experience and reduce wait times at United Way ClimbUP, we highly encourage you to pick up your wristband in advance of the event.

The pick-up location will be at the United Way office (26 Wellington St. E., 12th Floor, Toronto). To make it as easy as we can, advance pick up will be available the following dates and times:

• Tuesday, November 5 from 8 a.m. - 6 p.m.
• Wednesday, November 6 from 8 a.m. - 6 p.m.

Note:

• Only climbers who have submitted the minimum fundraising amount ($100 for adults or $60 for youth) will receive a wristband. The minimum fundraising amount can be submitted at Advance Check In.
• Youth must submit a waiver signed by a legal guardian when picking up a wristband.
• If a friend/family member is picking up the wristband for you, they must provide an email or written permission from you (can be shown from their cell phone).
• A Team Captain can pick up on behalf of the team only if they’ve sent an email to unitedwayevents@uwgt.org by October 24, 2024. Otherwise, picking up for a team is not permitted.
• Wristbands will not be mailed.

The alternative to the Advance Check In is receiving your wristband on the day of the event. Wristband Pickup will be located in the ground floor lobby of MTCC's North Building, accessible from Front Street.

WHY DO I HAVE TO SIGN A WAIVER?

• For insurance and security purposes, United Way Greater Toronto and the CN Tower require all climbers to agree to the waiver, prior to climbing the CN Tower. If you register online and are 18 years of age or older, you will agree to the waiver as part of the registration process.
  
• Climbers 13 – 17 years old must submit a waiver signed by a legal guardian and submit it at Registration on event day or during Advance Check In. Download the Participant Waiver.

WHO NEEDS TO SIGN YOUTH WAIVER FORMS?

There are two signatures required for the participant waiver:

• The signature of the participant.
• The signature of a parent/guardian for climbers under the age of 18. This must be completed—for each member of your team who is under 18.

WHAT WILL HAPPEN ON MY EVENT DAY?

• Arrive 30 mins – 1 hour before your selected Climb Time to Metro Toronto Convention Centre, North Building, Hall A, 255 Front Street West. This ensures you have enough time to pick-up your wristband (if you haven’t already done so at our Advance Check In), drop your belongings at the complimentary coat & bag check, and enjoy the pre-climb activities. If you did not pick up your wristband at Advanced Check In, go to the registration area in the main, ground floor lobby to check in and receive your wristband.
 

• Leave coats and other personal items with the provided coat-check in Hall A.
 

• Enter the Climb queue in Hall A to get your hand stamped before heading to the CN Tower.
 

• At the base of the Tower, you will go through CN Tower’s mandatory security check. To ensure you are granted access for your climb, make sure you are hands-free and are not wearing or carrying any of the items that are not permitted during the climb. If you are in violation of the hands-free policy or are found with restricted items, CN Tower security observes the right to refuse entry and you will be asked to return to Hall A to leave restricted items at the coat check area. The climb takes an average 30 minutes – 1 hour, once you leave Hall A.
 

• Keep to the right while in the stairwell, to allow faster climbers to pass.
 

• The top of the CN Tower can get very busy and warm during the climb. In the interest of public safety, please make your way back to ground level via the elevators (located on the glass floor level of the CN Tower) as soon as possible.
 

• Return to the Metro Toronto Convention Centre, North Building, Hall A to receive your climb time, your official 2024 ClimbUP T-shirt, and to enjoy our on-site activities.
 

• There may be unforeseen delays in waiting to climb the CN Tower. These delays are to ensure your safety, and we appreciate your patience.

HOW DO I GET THERE?

• The registration/check-in location is at Metro Toronto Convention Centre, North Building, Hall A, 255 Front Street West. It’s easily accessible by car or public transit (recommended).
 

• Directions:
  • By TTC: Exit at Union Station on the Yonge/University/Spadina Line. Full TTC service does not begin until 6 a.m. on Saturdays and 8 a.m. on Sundays. See TTC maps and schedules.
  • By GO Train: GO Transit is available to and from Union Station.
  • Driving: Paid public parking lots are conveniently located near the Metro Toronto Convention Centre. The entrance to the North Building parking garage is on Lower Simcoe Street, just south of Front Street West and slightly north of Bremner Boulevard. The closest public parking area to Hall A is on Front Street, directly across from the Metro Toronto Convention Centre. For more details visit: https://www.mtccc.com/locations/getting-here/

WHERE CAN I PARK?

There are paid public parking lots located near the Metro Toronto Convention Centre. Visit MTCC’s “How to get here” guide for more details.

CAN I RESERVE A SPECIFIC TIME TO CLIMB THE CN TOWER?

Climbers can climb anytime between 6 a.m. to 10 a.m. However, during registration, you are asked to select a designated climb time. Please do your best to arrive and climb within your chosen climb time. To encourage minimal wait time at the base of the CN Tower, arrive half an hour to an hour before your climb time.

WHERE DO I MEET MY TEAM?

There will be designated areas for teams to meet inside Hall A of the MTCC. However, it is advised that Team Captains arrange and communicate directly with their team for specific details.

CAN I INVITE PEOPLE TO CHEER ME ON?

Absolutely. A "Sunrise Special" for Friends and Family of climbers is available on both Saturday, November 9, 2024 and Sunday, November 10, 2024 from 6 a.m. to 9:30 a.m. CN Tower is offering a 50% discount off the General Admission ticket. Tickets must be purchased at the CN Tower Box Office, at the base of the CN Tower by 9:30 a.m. at the latest. Please note that the top of the Tower gets very crowded during the climb. As a result, we recommend waiting for friends and family in Hall A at the Metro Toronto Convention Centre.

WHAT CAN I BRING UP THE CN TOWER?

For safety reasons, climbers must be hands-free and cannot carry anything during the climb, including water. All items MUST be left with friends or at the free coat check in MTCC, Hall A before heading toward the Tower. Volunteers and/or CN Tower staff cannot hold any personal items for climbers. NOTE: to ensure you are granted access for your climb, make sure you are hands-free and are not wearing or carrying any of the items that are not permitted during the climb. If you are in violation of the hands-free policy or are found with restricted items, CN Tower security observes the right to refuse entry and you will be asked to return to Hall A to leave restricted items at the coat check area.

Accommodations may be available for those with certain medical requirements. Please contact unitedwayevents@uwgt.org in advance of your Climb to review.

PERMITTED:

• Fanny Pack a maximum size of 8" x 5.5" x 2" (must be secured) will be permitted for the purposes of carrying identification and keys ONLY
• Keys (must be secured in a zipped pocket or fanny pack)
• Regular, fitness and smart watches
• Secured pedometers
• Secured Fitbit (or equivalent compact fitness trackers)
• Prescription medication
• Prescription glasses
• Medical heart monitor, diabetic monitors, etc.
• ID including school documentation form for children
• All clothing worn properly, not tied around waist
• Religious headwear
• Proper athletic footwear
• Cash (no coins) must be secured in zipped pockets or fanny pack

NOT PERMITTED:

• Water (hydrating stations will be provided at the MTCC just before climbing and as climbers exit the stairwell at the top of CN Tower)
• Hats, caps, beanies, headbands
• Backpacks
• Baby carrier
• Recreation equipment, e.g., wrist weights, etc.
• Electronics, photo/video recording devices: (Note: listening to music through any portable music device is not permitted while climbing the CN Tower).
• Cell phones
• Portable music devices
• Cameras
• GoPros or action cameras
• Candy/food/gum (diabetics who wish to carry candy must provide a doctor’s note to show CN Tower security)
• Non-prescription medication
• Coins (any collected on site will be donated to United Way Greater Toronto)
• Masks and costumes (costume masks are not allowed, medical masks are permitted)
• Hand towels
• Open toed and/or open heeled footwear
• Walking sticks, unless for a medical reason. Arrangements must be made in advance and these climbers must climb at the end of the climb

Items are not limited to the list above.

CAN I WEAR A COSTUME WHILE CLIMBING THE CN TOWER?

No. For safety reasons, costumes are not permitted during the climb.

WHERE CAN I STORE MY BACKPACK, PURSE OR JACKET?

Please leave all valuables at home. There will be a complimentary coat and bag check, located in Metro Toronto Convention Centre, North Building, Hall A. This area gets very busy. We encourage you to bring as few items as possible to the event; this will lessen the chances of lost or misplaced articles.*

*Please note that United Way Greater Toronto, CN Tower and Metro Toronto Convention Centre are not responsible for lost or stolen articles.

WHERE DO I PICK UP MY EVENT T-SHIRT?

After climbing the CN Tower, return to Hall A at the Metro Toronto Convention Centre to pick up your official 2024 ClimbUP t-shirt. Your climb time will be written on the t-shirt.

CAN I CLIMB MORE THAN ONCE?

No. Multiple climbs are not permitted.

CAN I SPONSOR AN ENTIRE TEAM?

Yes, you are able to sponsor an entire team.

WHAT IS THE MINIMUM DONATION REQUIRED FOR MY SPONSORS TO RECEIVE A TAX RECEIPT?

Online donors will be issued an electronic tax receipt instantly via email.

Cash and cheque sponsors who pledge $25 or more are eligible for a tax receipt (receipts will be mailed by February 28, 2025). To ensure timely delivery of the receipt, please ensure that your pledge form is complete and legible.

WHAT SHOULD I DO IF I HAVE NOT RECEIVED A TAX RECEIPT AFTER DONATING ONLINE?

Please contact us at assistance@uwgt.org

SUBMITTING YOUR PLEDGES

United Way Greater Toronto will accept cash, cheque and credit card when accompanied by a completed and legible pledge form. Incomplete and/or illegible pledge forms will not be accepted.

WHAT SHOULD I DO WITH CASH OR CHEQUE DONATIONS?

• If a donor has given you cash, you can enter the donation amount and the donor’s name, address, and email address into your Participant Centre, under the Billing Information fields. Under the Payment Information fields, you can use your own personal credit card. Once submitted, your donor will receive an electronic tax receipt to the email address you entered. DO NOT USE YOUR OWN EMAIL ADDRESS as the tax receipt will then be issued in your name.
 

• Otherwise, all fundraising including offline (Cash and Cheque) must be submitted by event day with completed offline pledge form. Post-climb pledges can be submitted to United Way Greater Toronto until Friday, November 22, 2024 at 9 a.m. to qualify for incentive prizes.
 

• Bring your cash pledge and completed pledge form with you, and hand it in at Registration on event day.
 

• If your team has collected a large amount of cash pledges, we encourage you to cut one cheque to United Way Greater Toronto, which can be submitted on the day of the event. Remember to attach completed pledge forms for each participant who submitted cash pledges.
 

• Write a cheque (for the amount of your total cash donations) made payable to “United Way Greater Toronto”.
 

• We accept payments by cash and cheque using this pledge form. Please submit credit card payment by using online registration system. PLEASE DO NOT MAIL CASH. Tax receipts will be offered for donations of $25 or more (mailed by February 28, 2025, but only when accompanied by complete and legible contact information on the pledge form).

Mailing address:
United Way Greater Toronto
Attention: Processing Department
26 Wellington Street East, 12th Floor
Toronto, ON M5E 1S2

SPECIAL EVENTS SUBMISSION PROCESSING FORM

Please download and print the Special Event Submission Processing Form to track and submit your offline pledges (cash/cheques).

After completing the information and collecting your pledge(s), you can drop the form and payment off at the event or United Way Greater Toronto office:

United Way Greater Toronto
Attention: Processing Department
26 Wellington Street East, 12th Floor
Toronto, ON M5E 1S2

WHAT SHOULD I DO IF TEAM MEMBERS HAVEN’T YET PROVIDED THEIR MINIMUM PLEDGE?

Wristbands will only be issued to climbers who have submitted their minimum fundraising requirement (Adults: $100; Youth $60).

HOW DO I TRACK AND SUBMIT MY OFFLINE (CASH AND CHEQUE) DONATIONS IN MY ONLINE PROFILE?

When you log in to your participant centre, you can input your offline donations, which will count toward your fundraising goal. Follow these steps to ensure that your offline pledges are processed and your donors receive a tax receipt (when they give $25 or more*):

• Log on to your participant centre
• Click the tab “Home”
• Scroll to the bottom of the page where it states “Personal Donations”
• Click the “Add” button located to the right of the heading
• Enter donors’ first, last name, address information and their donation amount
• Click “Add”
• Download the donor list to excel file
• Print and submit this excel report with your offline donations at the event

If you have cash and cheques to submit following the event, please fill in the correct contact information and donation amount, include a completed pledge form and submit your funds by November 22, 2024 (9:00 a.m.) to:

United Way Greater Toronto
Att’n: Processing Department
26 Wellington Street East, 12th Floor
Toronto, ON M5E 1S2

WHERE DOES ALL THE FUNDRAISING MONEY FOR THE CN TOWER CLIMB FOR UNITED WAY GO?

As our region undergoes incredible change and growth, United Way Greater Toronto is working to strengthen our local communities and ensure everyone has what they need to thrive. The GTA is facing escalating challenges right now an affordable housing crisis, rising food insecurity and a surge in mental health challenges and we’re working hard to connect residents to the services they need. We fight local poverty by supporting the people in the neighbourhoods they call home.

In partnership with a network of 300 agencies across Peel, Toronto and York Region, we invest in more than 650 community programs, like delivering food boxes and warm meals to people in our neighbourhoods; supporting those who need it with shelter and access to affordable housing; and connecting people to emergency helplines and counselling. We fund organizations with deep roots in community, partner across sectors on bold and innovative local initiatives, conduct groundbreaking research to support effective solutions, and lead on advocacy around the issues residents care about.

United Way works tirelessly to connect neighbours, engage residents and uplift communities across the GTA today and for generations to come.

HOW DO I VIEW MY ACTIVITY GOALS AND PROGRESS IN THE GOOD MOVE APP?

You can view your personal activity goal on the event details page and on your My Page page in the Good Moves app. You can also view team and event activity goals on the main event details page.

HOW DO I FUNDRAISE IN THE GOOD MOVE APP?

Click the Fundraise button on the home page, that will give you 3 Fundraising options. Click on the Ask friends and family to donate option, where you can copy your personal fundraising link or message your contact(s) using the template. Or, you can click the Share button at the top to send a custom message to your contact(s) with a link to your personal page directly!

HOW DO I VIEW MY FUNDRAISING GOALS AND PROGRESS IN THE GOOD MOVE APP?

You can view your personal fundraising goal on the event details page and on your My page in the Good Moves App You can also view team and event fundraising goals on the event details page.