How it Works


What are The Royal's Mindfull Gifts?

The Royal's Mindfull Gifts are truly heartfelt gifts you can give to the special people in your life. A Mindfull Gift also brightens the day for a patient at The Royal. Gifts range from promoting healing and recovery through creativity, to essential items The Royal needs to provide the best care.


How do Mindfull Gifts Work?

The Royal's Mindfull Gifts support fueling innovative research and clinical programs and services to enhance patient care. The values, services, equipment and programs described on this website represent The Royal's programs.

Browse
Browse all the gifts to pick the perfect gift for someone special in your life.

Shop
When you're ready to check out, click the "CART" button at the top of the page.

Personalize
Choose whether to give a FREE greeting with your gifts, then customize the eCard.

Send
When you're ready to go, enter your information and click "Complete Order."


Where does my money go?

The Royal's Mindfull Gifts are donations towards programs and designated funds supporting patient care. Your gifts support patients and fuel innovative research. The values, services, equipment and programs described on this website represent The Royal's programs.


Why is giving my email address mandatory?

As the Canada Revenue Agency requires, we need your email address to email you your tax receipt. Providing your email address allows us to reduce costs, eliminate tax-receipting errors and enable us to get you your electronic tax receipt. If you do not have an email address, please call us at 613-722-6521 ext. 6059, and we will help you with your order and arrange for you to receive your tax receipt by mail.


How secure is my information?

The Royal Ottawa Foundation for Mental Health protects the transfer of personal and financial information. Stringent security guidelines are in place to protect this data, and its use and release. All other questions regarding privacy and how personal information is governed and managed by the Royal Ottawa Foundation for Mental Health can be answered by clicking on this link to our Privacy Policy.

What does The Royal Foundation for Mental Health do?

Donations to the Royal Ottawa Foundation for Mental Health fund research, training and improvements to patient care at The Royal.


Can I purchase a Mindfull Gift if I am not currently a Royal donor?

Yes! Anyone can purchase a Mindfull Gift, regardless of whether you've previously donated to The Royal.


Placing an Order


How do I purchase Mindfull Gifts?

There are four easy steps to sending Mindfull Gifts:

  1. Browse: You can select your gift by choosing a category from the top navigation on the homepage; All Categories, Best Birthday Gifts, Holidays, Send Love, or Under $60. You will find a selection of gifts in each category. Select your gifts and click "Add to Cart." Select "Continue Shopping" from the shopping cart to choose more gifts.
  2. Review: Once you have finished selecting all of your gifts, click the "CART" button to review the items in your cart. Here, you can remove gifts from your cart or update the quantity of each gift.
  3. Personalize (Optional): In your cart, click "Choose a card" to select whether you want to add FREE greeting cards to your gift. Select your preferred card and customize it!
  4. Checkout: When you're ready to check out, enter your information and click "Complete Order." We will dispatch your cards, and you will be emailed your tax receipt within approximately five business days (please allow extra time during our busy Holiday season).

What payment options do you offer for The Royal's Mindfull Gifts?

Accepted payment cards are Visa, MasterCard and American Express.


How do I remove items in my shopping cart?

While viewing your shopping cart, click the "remove" button next to the gift item you wish to remove.


How do I add a general donation to my order?

In your cart, enter an amount next to "Additional Donation:"


Am I charged any taxes on my order?

No. A Mindfull Gift is a donation to the Royal Ottawa Foundation for Mental Health; therefore, no tax is charged.


Greeting Cards


What type of cards do you have?

We offer 11 different eCard options: Each of our eCards will include the gift you selected and your personal message. You simply type your personalized message in your eCard before sending it. The eCard will be sent immediately.


How much does it cost to send a greeting card?

Nothing! Greeting cards are FREE with every Mindfull Gift.


How do I get my greeting cards?

You can request one greeting card for each gift ordered. From your cart, click "Choose a card" next to your gifts to select whether you want to add FREE greeting cards to your gift. Select your preferred card and customize it!

  • Send a personalized eCard to any email address. We will send your gift recipient their eCard with gift details immediately.

What if I don't want to send any cards?

If you do not want to send a card with your gift, simply select "No card is necessary" when selecting the card type.


Can I put multiple gifts on one card?

Yes. To place multiple gifts on one card, select "Choose a card" next to one of the gifts and create your personalized card. Then, for each subsequent gift you would like to place on this card, select "Choose a card" and select the "Add gift to this card:" option to choose the card you just created.

You can also opt to create individual cards for each gift. For example, select "Choose a card" then "eCard that will be sent to the email address you supply" for each gift.


Can I place a personal message in the card?

Yes. You can write your own personalized message in any of the cards you choose.


How long will it take for my greeting cards to arrive?

eCards are sent immediately to your recipient from when you complete your purchase.


Do The Royal Mindfull Gift eCards have to be retrieved within a specified period of time?

eCards are sent directly to the recipient's inbox and remain active if the recipient does not delete the email.


How long can my personal message be?

Your personal message can be 250 characters long, about 40 — 50 words.


Tax Receipts


Will I receive a tax receipt?

When you purchase a Mindfull Gift, you are donating to the Royal Ottawa Foundation for Mental Health, which makes your purchase eligible for a tax receipt. An electronic tax receipt will be emailed within minutes of completing your order.


I lost my tax receipt; how do I get a new one?

Please refer to your tax receipt email to re-print your tax receipt. If you have since deleted your email, please call us at 613-722-6521 ext. 6059 or email us at thankyou@theroyal.ca, and we will issue you a new tax receipt.


What should I do if I do not receive my tax receipt?

Each email provider may have different spam filtering rules for their email account. The first thing to do is check your email spam folder for your tax receipt email. Please verify the email address you used to place your order if you cannot locate your emailed tax receipt. If you still have difficulties, please call us at 613-722-6521 ext. 6059 or email us at thankyou@theroyal.ca for assistance.


Disclaimer

The Royal Ottawa Foundation for Mental Health shall make every effort to use funds as designated; nevertheless, under the direction of the Board of Directors, the Foundation retains complete control over the use and distribution of donated funds in furtherance of its mission. Our vision is to get more people living with mental illness into recovery faster. Therefore, your selection from the gift catalogue is a donation to The Royal and will be used to provide support where needed most.